International Shipping

Global Shopex: International Shipping Portal

Portmantos.com is pleased to ship worldwide through our partner, GlobalShopex.com.  Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option.  The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery.  If you prepay, there will be no additional funds collected upon delivery.  GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery.  Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

 

STANDARD SHIPPING    arrives at your address in between 10 to 15 business days.

PRIORITY SHIPPING       arrives at your address in between 5 to 10 business days.

GlobalShopex Contact Numbers 

             Call Us Toll-Free: +1 (855) 848 8804 Or 786 391 4868.

 - Orders paid via Bank Transfer, Money Gram, and other payment options may take longer to be processed. If we do not receive funds after 48 hours, we contact customers to offer another payment option (PayPal). After one week, we cancel the order.

 - PayPal Orders can take longer to process, too, if the shipping address is different from the address registered by the customer at PayPal. If different, we contact customer to inform how to register shipping address in their PayPal account.

What Orders Qualify to Be Returned/Exchanged?

Portmantos.com items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. all returned items must be in new and unused condition with all the original tags. Any personalized or monogrammed items cannot be returned and are final sale. 

How Do I Process a Return for International Orders?

To process your International Return, please contact our Customer Service department by phone at (786) 391-48-68 or email at customercare@globalshopex.com. We will be happy to provide you with an RMA number & the instructions for sending your package back to the merchant.

 

Vendor exclusions apply:

Tumi, Briggs & Riley, and Rimowa are excluded and cannot be shipped internationally. 

 

If you have any further questions please contact Concierge@portmantos.com